FAQs – Solana Jewellery
Welcome to our FAQ page! Here, you'll find answers to common questions about our products, shipping, returns, and more. If you have any additional queries, feel free to contact us directly.General Questions
1. What materials are used in your jewellery?
Our jewellery is crafted using high-quality gold and silver, designed to offer timeless style and durability. Each piece is nickel-free and hypoallergenic to suit sensitive skin.
2. Where are your products made?
Our pieces are thoughtfully designed in Australia and carefully crafted in China by skilled artisans to ensure exceptional quality.
3. Do you offer custom jewellery?
At this time, we specialize in our curated minimalist collections. However, custom options may be available in the future. Stay tuned for updates!
Ordering and Payment
4. How do I place an order?
Browse our collections, select your desired items, and add them to your cart. Follow the checkout process to complete your purchase securely.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay, and Klarna to provide flexible payment options.
6. Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Contact our customer service team at hi@solanajewellery.com to assist you.
Shipping and Delivery
7. Where do you ship?
We offer shipping within Australia and internationally to select countries. Check our shipping policy for specific destinations.
8. How long does shipping take?
- Standard Shipping: 5-7 business days within Australia.
- Express Shipping: 2-3 business days within Australia.
- International Shipping: 10-14 business days (varies by location).
9. How much does shipping cost?
Shipping fees vary based on location and shipping method. Free shipping is available on Australian orders over $100.
10. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. Use it to follow your package’s journey.
Returns and Exchanges
11. What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging. Sale items and custom pieces are non-refundable.
12. How do I initiate a return or exchange?
Email us at [email] with your order number and reason for the return. We’ll guide you through the process.
13. Who covers the cost of returns?
Customers are responsible for return shipping fees unless the item is faulty or incorrect.
Product Care
14. How do I care for my jewellery?
- Avoid contact with harsh chemicals, lotions, and perfumes.
- Store in a dry place, preferably in the provided jewellery pouch.
- Clean with a soft, lint-free cloth to maintain its shine.
15. Is your jewellery water-resistant?
Our jewellery is water-resistant but not waterproof. To extend its life, avoid prolonged exposure to water.
Rewards and Promotions
16. Do you have a loyalty program?
Yes! Join our Solana Rewards to earn points on every purchase, unlock exclusive discounts, and enjoy special perks.
17. How can I stay updated on promotions?
Sign up for our newsletter and follow us on social media for updates on sales, new arrivals, and special offers.
